Last updated 8 October 2026
Cancelling a booking for exclusive hire of KB02. It applies to everything you’ve paid, deposit included, and every refund is rounded up to the whole pound. You can cancel from your party page, which shows you the exact amount you’ll get back before you confirm.
The short version
- 95%Within 7 days of booking, as long as the party is still at least 21 days away
- 80%More than 30 days before the party
- 50%Between 30 and 21 days before
- 0%Less than 21 days before, or after the party
Rebooked your slot at full price? You get a full refund minus £10, once the new booking is paid in full. Moving to another date is free if you ask more than 30 days before.
Full details
If we rebook your slot
We’re a private venue with one party at a time, so a cancelled slot is often hard to fill. If we do rebook your slot at full price, we’ll give you a full refund, minus a £10 admin fee. This refund is paid once the new booking has been paid in full.
Moving instead of cancelling
You can move your booking to another date or time, or put it in someone else’s name, without losing anything, as long as you ask more than 30 days before the party. Within 30 days of the party, a booking can’t be moved, but you can still cancel under the rules above. Move it yourself from your party page: pick any free date and time, midweek or weekend. If the new time costs more, the difference is added to your balance; if it costs less, we refund anything you’ve paid over the new total within 7 days. Or message us on WhatsApp or call 020 8886 7520 and we’ll sort it.
How a refund reaches you
Refunds go back to the card or account you paid with. We send them within 7 days of your cancellation, or within 7 days of the new booking being paid in full if your slot is rebooked, and your bank may take a few more days to show it. If you paid in cash, we’ll arrange the refund with you directly.
If we have to cancel
Very occasionally we may have to postpone a booking, for example because of extreme weather or something else out of our control. If that happens, we’ll offer you another date first, and a full refund if none suits you.
Stopping a party on the day
Staff can stop a party because of unsafe, abusive or violent behaviour, or clear the play frame and close the building if they need to. No refund is given in those cases, and you may be charged for damage beyond normal wear and tear.
Your legal rights
Party bookings are for a set date, so the law’s usual 14-day right to cancel doesn’t apply to them. The 7-day 95% refund above is our own promise to you. Every refund is rounded up to the whole pound.
Questions about a refund? Email parties@kb02.net or call 020 8886 7520.
Need to cancel? Open your party page from the link in your booking email: the cancel section there shows your exact refund before you confirm anything.