Terms & Conditions

SAFETY POLICY & RULES FOR PRIVATE HIRE

Maximum numbers 50 children and 35 adults. While KB02 Venue Hire staff and management endeavour to ensure the safety of all visitors, it remains the responsibility of accompanying adults & guardians and the organising adults to supervise children while using the facility. The event organiser should ensure that there are sufficient Parents and guardians on site, and they must: Ensure enough supervising adults remain on the premises at all times. Monitor the children to ensure that they are capable of using the equipment safely, to adhere to and understand all safety signs. Ensure that the children are able to locate the organising adult at all times.  Accompanying adults must accompany toddlers in the toddler area at all times. Do not let toddlers roam around the venue by themselves.

All guests are to remain inside the building. Wear socks, keep long hair tied and keep arms and legs covered.

ONE at a time and sensible behaviour is required on all pieces of equipment.

There are no height restrictions for Private functions, so we ask patrons to be careful when using the framework and to adhere to the general site rules. No throwing of balls and keep them in the ball pools.

No gum, food or drink to be taken onto the framework.

No studded belts to be worn.

Respect any instruction given by a member of staff.

Although we endeavour to have all our equipment available during the hire, (except the drop slide) we cannot be held responsible if some of the equipment has for whatever reason been closed off to the public.

There will be a minimum of two members of staff on duty. They are not there to supervise your group but only to supervise certain areas of the building and to look out for misuse of any facilities. You are responsible for the supervision and behaviour of your group. KB02 Venue Hire staff will not tolerate any bad behaviour, fighting, verbal or physical abuse from children or adults and if for any reason the staff deem it necessary, they have the right to stop the party, clear the framework and close the building. In these circumstances, there will be no refunds or correspondence being entered into. You may be required to pay for any damage other than that caused through normal wear and tear. KB02 Venue Hire politely reserves the right to postpone any booking at short notice due to extreme weather conditions or circumstances beyond our control.

REFUNDS & CANCELLATIONS

Refund Policy for Exclusive Hire of the Venue Purchased Online and Policy Regarding Cancellation of above items Purchased Online. You may cancel a booking for Exclusive Hire of the Venue during a cooling off period of 7 days and receive a full refund. The only exception to this will be if this is a late or short notice booking for an event that will occur in less than 21 days from the date of purchase. Once this cooling off period has lapsed the following refund policy applies.

Substitution of an alternative name or date/time is acceptable at any time up to 21 days before the date of the booked hire. 80% refund will be given for cancellations given in writing more than thirty calendar days from the date of a Private Hire. For client cancellation of the booking with less than thirty calendar days but more than 21 calendar days prior to the booked date we will refund 50%. For cancellations of less than 21 calendar days prior to the booked date no refund is payable.

There is no refund available after attendance. Customers may seek references in advance to ensure that the hire they have booked or purchased meets their clearly stated expectations.

We will be passing your details on to DJW Events who run the cafe/bar and additional services within KB02. Their services include arcade and retro video games and party bags, which you may choose to add to your party. You will have the option to unsubscribe from their mailing