Refund Policy for Exclusive Hire of the Venue Purchased Online and Policy Regarding Cancellation of above items Purchased Online.
You may cancel a booking for Exclusive Hire of the Venue during a cooling off period of 7 days and receive a full refund. The only exception to this will be if this is a late or short notice booking for an event that will occur in less than 21 days from the date of purchase.
Once this cooling off period has lapsed the following refund policy applies. Substitution of an alternative name or date/time is acceptable at any time up to 21 days before the date of the booked hire .
80% refund will be given for cancellations given in writing more than thirty calendar days from the delivery of a Private Hire.
For client cancellation of the booking with less than thirty calendar days but more than 21 calendar days prior to the booked date we will refund 50%. For cancellations of less than 21 calendar days prior to the booked date no refund is payable.
There is no refund available after attendance. Customers may seek references in advance to ensure that the hire they have booked or purchased meets their clearly stated expectations.
The party was such a hit with everyone and venue and staff were superb! thank you so much! The large soft play, seating area, Photo Booth, arcades and mascots for hire made it fun for all ages. We also got the drinks package and the slushies were a hit. The staff were excellent! Made the whole experience enjoyable and perfect.Suzie Yassin
Hired the hall last Friday for a joint birthday celebration for two adults, would highly recommend booking for a really fun night. The venue itself had an arcade room, on-site bar, soft-play, Photobooth and other fun activities. That was on top of being able to have our own DJ and bringing our own food which definitely made the night complete.Jaycee Carillo
Amazing place. Just wanted to say a massive Thank you to Wendy and Yvonne for their amazing hospitality. Our guests loved the place and everything that was included. Definitely will be booking again in the future. Thank you for being so patient and understanding. Everyone had so much fun from adults to the little ones.Parminder Rathore
Love this place. Great soft play. The guy that runs it is mega friendly and helpful. They allow you to bring in your own pack lunches but there is a little bar to get drinks etc. kids love it here.Gemma
Wow. I had heard that KB02 was great but I was still blown away. Friendly and helpful staff are the cherry on an awesome cake. We had a children's party and the adults had just as much fun as the little ones. The only reason I wouldn't recommend is so that I'll be able to book for years to come!Geraint Jones
We held my 6 year olds birthday party at KB02. The staff were so friendly and helpful. We love the new decor, the photo booth was great fun in addition to the games room. It was clean and well organised and all the children had a fantastic time.Rizziebee